Studio Parallel - Privacy Policy

This policy explains how we handle personal information in connection with the corporate website at studioparallel.au, including website enquiries and contact forms, optional newsletter or marketing subscriptions, quotes, proposals and initial project discussions, communications with prospective and existing clients, and the administration and delivery of Studio Parallel's services.

This policy does not govern separate Studio Parallel software products, including Flow Channels or MedVault, users of applications we build for clients, or personal information we process solely on a client's behalf under a separate agreement. Those products, applications or client engagements may have their own privacy policies, terms or contractual arrangements.

Information you provide

Depending on how you interact with us, we may collect:

• your name, email address and phone number
• your business or organisation name, role and other business details
• project descriptions, messages, budget preferences, product ideas and other information included in an enquiry
• documents or files you choose to share during project discussions, where applicable
• newsletter selections, marketing consent and unsubscribe preferences
• correspondence, meeting notes and records of discussions with prospective and existing clients
• quote, proposal, contract, project administration, invoicing and payment-record information, where applicable
• entry details if you participate in a promotion or campaign run through the website

Technical and website usage information

When you visit the website or submit a form, we and our service providers may collect technical and usage information such as your IP address, browser and device type, operating system, approximate location, referring page, pages viewed, visit and interaction times, performance information, form event identifiers, cookie identifiers and diagnostic or security logs.

Please do not include sensitive personal information in a website enquiry unless it is necessary and we have asked you to provide it.

We may collect personal information:

• directly from you when you complete a form, email us, join a mailing list, attend a meeting or work with us
• automatically from your browser or device when you use the website
• from service providers that help us deliver email, host and monitor the website, measure marketing or administer business records
• from another person or organisation where they are authorised to provide it, such as a colleague introducing a project

We use personal information where reasonably necessary to:

• respond to enquiries and arrange initial discussions
• assess whether a project is suitable and prepare quotes, proposals, scopes and estimates
• communicate with prospective and existing clients and manage those relationships
• deliver, support and administer our services
• issue invoices, receive and reconcile payments, and keep business, tax and accounting records
• operate, secure, troubleshoot and improve the website and forms
• understand website use, measure performance and assess the effectiveness of marketing campaigns
• send optional newsletters or promotional communications where you have chosen to receive them
• prevent spam, misuse and fraud, and protect our legal rights
• meet legal, regulatory, insurance and record-keeping duties

We do not sell personal information.

Enquiry and client communications

If you contact us, we may use your details to answer the enquiry, discuss a possible project and administer a resulting client relationship. These operational communications are separate from promotional marketing and may be necessary to respond to you or perform our services.

Optional marketing

We send newsletters, launch news, offers or other promotional communications only where you have chosen to receive them or where otherwise permitted by law. Marketing consent is optional and is not required for us to respond to an enquiry.

You may unsubscribe using the link in a marketing email or by contacting us at team@studioparallel.com.au. We may still send non-promotional communications that are necessary to respond to you or administer a client relationship.

Cookies and similar technologies are small files, pixels, scripts and identifiers used to operate services, measure use and recognise a browser or device. The website contains the following integrations:

• Vercel Web Analytics and Speed Insights measure aggregate page usage and real-world website performance. Vercel Web Analytics is designed not to use cookies and uses a short-lived request hash rather than a persistent visitor identifier.
• Meta Pixel and Meta Conversions API may be used when the integration is enabled. Meta may set or read identifiers such as _fbp and _fbc, receive page-view and technical information, and receive a server-side marketing event. For a valid lead event, submitted email addresses and phone numbers are hashed before being sent to Meta.
• YouTube video players are embedded on some case-study pages. Google may receive technical and usage information and may set or read cookies when an embedded player loads or is used.

You can block or delete cookies through your browser settings and adjust advertising or privacy settings with Meta and Google. Blocking a third-party service may affect embedded content or related website features.

We may disclose personal information to people and providers that help us operate the website and business, only where reasonably necessary for their role. Providers identified in the website code include:

• Vercel for Web Analytics and Speed Insights
• Resend for enquiry notifications and confirmation email delivery
• Sentry for website error and diagnostic monitoring when that integration is enabled
• Meta for website advertising measurement when the Meta Pixel or Conversions API integration is enabled
• Google for embedded YouTube video content
• HighLevel (LeadConnector), which received accepted entries submitted through the now-closed website giveaway

A form may also be connected to a business-records or client-relationship system configured for that form. If enabled, that system may receive the submitted fields and marketing preference. We may also share relevant information with our accountants, insurers, professional advisers, contractors or authorities where reasonably necessary, legally required or authorised by you.

Third-party websites reached through links have their own privacy practices. We encourage you to review their policies.

Some providers listed above and their subprocessors operate internationally. Personal information may therefore be processed or stored outside Australia, including in the United States and other countries in which those providers operate. The exact locations can depend on the provider, its subprocessors and the account or deployment configuration in use at the time.

Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances when engaging providers that process personal information overseas. Privacy and legal protections in another country may differ from those in Australia.

We use reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These may include access controls, secure service providers, encrypted transmission, monitoring, software updates, spam controls and limiting access to people who need the information for their work.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe information you have provided is at risk, please contact us promptly.

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including to manage enquiries and client relationships, deliver services, keep business and accounting records, maintain security, resolve disputes and meet legal, regulatory, insurance or contractual requirements. Retention periods vary according to the type of record and the reason it is held.

You may request deletion of personal information. We will consider and respond to the request, but may retain information where needed for legal, accounting, contractual, security or legitimate record-retention purposes. When information is no longer required, we take reasonable steps to delete it or de-identify it.

You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity and will respond within a reasonable period, subject to any lawful exceptions.

1. First contact Studio Parallel at team@studioparallel.com.au and explain your concern.
2. We will investigate the complaint and respond within a reasonable period.
3. Where Australian privacy law applies and the complaint remains unresolved, you may contact the Office of the Australian Information Commissioner.

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with a revised "Last updated" date.

For privacy questions, requests or complaints, contact: